Privacy Policy
Privacy Policy — Pine Lime Designs (Australia)
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Effective date: 4 January 2026
Business: Pine Lime Designs
Contact: admin@pinelime.com.au | 0413 854 347
Location: Hatherleigh / Hackham, South Australia. Pine Lime
This Privacy Policy explains how Pine Lime Designs ("we", "us", "our") collects, holds, uses and discloses personal information when you visit or interact with our website at https://www.pinelime.com.au/ (the "Site"), which is built and hosted using the Wix platform. Where the Privacy Act 1988 and the Australian Privacy Principles (APPs) apply to us, we comply with them; regardless of legal coverage, we also adopt the APPs as best practice. wix.com+1
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1. Scope
This Policy applies to personal information collected via the Site. It does not apply to information collected offline or through third-party sites that are linked from the Site. If we add third-party apps or services in future we will update this Policy.
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2. What we collect
We collect the following categories of personal information when reasonably necessary:
• Contact information you provide directly (for example via the contact form): name, email address, phone number, message text, files you attach.
• Technical and usage information collected automatically: IP address, browser and device details, pages visited, referrer, timestamps, server logs.
• Cookies and similar technologies used for site operation and basic analytics. wix.com
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3. Contact form — how we use and protect those details
Information submitted through the Site contact form (for example: name, email address, phone number, message text and any files you attach) is collected and used only for internal business purposes. Specifically, we use contact-form information to:
• respond to your enquiry and, if requested, provide the services or information you asked for
• manage and maintain our client and enquiry records for operational and legal purposes
• investigate and prevent misuse, fraud or other prohibited activity related to the Site or our services
We do not sell, rent, trade or otherwise disclose contact-form details to third parties for marketing or commercial resale. We will only disclose contact-form details to third parties where:
• required to provide the service you requested (for example: Wix or other processors used to deliver email), or
• required by law, regulatory request or to protect our legal rights.
Access and security
• Access to contact-form submissions is restricted to authorised employees and contractors who need the information to perform their job duties.
• Contact-form submissions are stored on Wix infrastructure and protected by reasonable technical and organisational measures such as HTTPS transmission, account access controls and regular backups. wix.com
Retention and deletion
• Contact-form information is retained only as long as necessary for the purposes above. Typical retention is up to 2 years after the last contact unless a longer retention period is required by law or for legitimate business reasons.
• To request access, correction or deletion of contact-form information, contact us at admin@pinelime.com.au. We will verify your identity and respond within applicable timeframes.
Notifiable Data Breaches (NDB)
• If an eligible data breach affects contact-form information and is likely to result in serious harm, we will notify affected individuals and the Office of the Australian Information Commissioner (OAIC) in accordance with the NDB scheme. OAIC
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4. How we collect personal information
• Directly from you when you complete forms or email us.
• Automatically via server logs, cookies and similar technologies when you browse the Site.
• From third parties only if you use third-party services or embedded content (none beyond Wix default features unless we add them later). wix.com
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5. Purposes of use
We use personal information to:
• respond to enquiries and provide requested services;
• operate, maintain and improve the Site;
• perform basic analytics to understand Site usage;
• investigate, prevent and detect fraud or misuse;
• comply with legal obligations and protect our legal rights.
We do not sell personal information.
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6. Legal framework and APPs
Where the Privacy Act and APPs apply to us, we handle personal information in accordance with the APPs (open and transparent handling, collection only when necessary, limited use/disclosure, reasonable security, access and correction rights). The OAIC provides guidance on implementing APP-compliant privacy policies and practices; we follow those guidelines as applicable. OAIC+1
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7. Cookies and similar technologies
• Types used: essential/session cookies (site operation and security), functional cookies (preferences, form entries), analytics cookies (anonymous usage metrics).
• You can block or delete cookies via your browser settings; blocking essential cookies may affect Site functionality.
• Wix’s services may set cookies when the Site is accessed; see Wix’s privacy information for details. wix.com
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8. Third parties, processors and cross-border transfers
• The Site is hosted on Wix. Wix and other service providers may process personal information on our behalf (hosting, analytics, email delivery). We share data only as necessary and under contract to provide those services. wix.com
• Where personal information is disclosed to overseas recipients (for example Wix servers located outside Australia), we make reasonable efforts to ensure overseas recipients handle the information in a way that would be consistent with the APPs. See APP 8 guidance for cross-border disclosure. OAIC
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9. Security measures
We implement reasonable technical and organisational measures to protect personal information against unauthorised access, disclosure, alteration and destruction. Measures include secure Wix hosting, HTTPS, access controls, and backups. No system is 100% secure; we regularly review protections and have incident procedures in place. wix.com
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10. Data retention
We retain personal information only as long as reasonably required for the purposes set out in this Policy or as required by law. Typical retention examples: contact/enquiry data — up to 2 years from last contact. Aggregated/anonymous analytics may be retained longer for business-improvement purposes.
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11. Access, correction and complaints
• To request access to or correction of your personal information, contact us at admin@pinelime.com.au or call 0413 854 347. We will verify your identity and respond within applicable timeframes. Pine Lime
• If you remain dissatisfied after contacting us you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC). Information about complaints and the OAIC’s role is available on the OAIC website. OAIC+1
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12. Children
The Site is not directed at children under 16. We do not knowingly collect personal information from children under the age required by law. If you believe we have collected such information, contact us and we will delete it promptly.
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13. Links to other sites
The Site may contain links or embedded third-party content. Those sites operate independently and have their own privacy policies. We are not responsible for third-party privacy practices.
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14. Changes to this Policy
We will update this Policy to reflect changes in our practices or legal requirements. The effective date at the top will be revised when material changes occur. We recommend you review this page periodically.
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15. Regulatory references and further reading
Key guidance: the Australian Privacy Principles and OAIC privacy resources (Office of the Australian Information Commissioner) and Wix’s privacy documentation. OAIC+2OAIC+2
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16. Contact
For privacy enquiries, access/correction requests or to lodge a complaint:
admin@pinelime.com.au | 0413 854 347. Pine Lime
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